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AI Agents

From query to completion —
automatically.

Multilingual AI agents that handle routine customer queries, complete transactions, and escalate intelligently — across web and WhatsApp channels.

AI Agents
Intelligent Automation

AI that actually
completes tasks.

Our AI agents don't just answer questions — they execute. Balance enquiries, appointment bookings, payment status checks, and complaint registration — all handled end-to-end without human intervention.

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What AI Agents Handle

Six tasks. Zero human
intervention required.

Balance Enquiries

Secure account balance lookups via authenticated sessions on web and WhatsApp.
AI Agents that execute real tasks across web and WhatsApp.

Appointment Booking

Branch appointment scheduling integrated with ARM's calendar and staff availability system.

Payment Status

Real-time payment and transaction status tracking with instant updates.

Complaint Registration

Structured complaint capture with auto-categorisation, ticket creation, and SLA tracking.

Document Requests

Statement generation, certificate requests, and document delivery via secure channels.

Smart Escalation

When a query exceeds AI capability, it's escalated with full context — no customer repeats themselves.

Channels

Two channels. One brain.

Web Agent

Embedded chat widget on your website. Full-featured AI agent with transaction capabilities, document sharing, and authenticated sessions.

WhatsApp Agent

Conversational AI via WhatsApp Business API. Customers interact naturally in Arabic or English — no app download required.

Governance

Use-case governed.
Not open-ended.

Every AI agent is configured for specific, approved use cases. No hallucinations. No off-topic responses. Every interaction follows your business rules and compliance requirements.

Defined task boundaries per agent
Compliance-aware response templates
Full audit trail of every conversation
Human escalation triggers

Backend Integrations

Core Banking Systems
CRM Platforms (Salesforce, Dynamics)
Payment Gateways
Ticketing Systems
ARM Queue Management
Outcome

What this delivers

Faster resolution of customer requests
Reduced operational workload
Higher task completion rates
Consistent customer experience
Get Started

Let's fix your next
operational bottleneck.

Tell us where the friction is. We'll tell you exactly how to remove it — and then we'll do it.